My mother in law got a notice last week from Edmond Utilities expressing condolences upon the death of her husband in 2018. They also told her she had 2 weeks to change the name on the bill from her late husband to her own. The small print at the bottom of the page says the cost to change accounts is $25.

Is Edmond really going to make her pay $25 to change the first name on the bill that she has been the sole payor on for over 10 years?