Originally Posted by
catch22
OKC along with many other stations across the country were staffed and operated by United itself. United employees. In 2014 they outsourced 12 cities to contract vendors who have no affiliation to United. In March 2015 OKC joined a list that included 28 other cities that were also contracted out to the lowest bidder. Approximately 5,000 middle class jobswere displaced by vendors paying food stamp wages. Some people took an enhanced severance, others went on furlough, and some of us accepted transfers to other stations to keep our jobs.
The people working the ticket counter and loading your bags in OKC and many other cities across the country do not work for United, have no loyalty to United, and ultimately have no vested interest in whether you have a good experience or not. It’s entirely possible for you to fly out of OKC and not have a single interaction during your entire iteneray with someone who is a United employee.
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