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Thread: Carvana

  1. #26

    Default Re: Carvana

    I saw the one near Austin earlier this week. Even in a driving rainstorm, it certainly caught your attention.

  2. #27

    Default Re: Carvana

    Just dropped their building permit application for $3.5 million, so this should start to move forward in the next couple of months.

  3. #28

    Default Re: Carvana

    They've started work:











  4. #29

    Default Re: Carvana

    Has anybody used Carvana? My wife and I are starting to look at getting a newer vehicle for her and I was wondering about using Carvana. As in did you find that what was represented online was 100% accurate or 50% accurate or etc. with the product you received. Also, would you recommend Carvana over going to a dealership?

  5. #30

    Default Re: Carvana

    My mom used Carvana for her current car and she loved the experience.

  6. #31

    Default Re: Carvana

    My neighbor purchased a car for their daughter from them. I was in my office and saw it being delivered out my front window. It got delivered on a custom flatbed truck. It looked really cool. I had never heard of them before. They were happy with the experience. I don't think I could get past not test driving before purchasing though. I just need to make sure it drives right and doesn't smell like smoke or perfume/cologne. But for many not having to deal with a used car dealer is probably worth the risk.

  7. Default Re: Carvana

    Quote Originally Posted by KTB View Post
    My neighbor purchased a car for their daughter from them. I was in my office and saw it being delivered out my front window. It got delivered on a custom flatbed truck. It looked really cool. I had never heard of them before. They were happy with the experience. I don't think I could get past not test driving before purchasing though. I just need to make sure it drives right and doesn't smell like smoke or perfume/cologne. But for many not having to deal with a used car dealer is probably worth the risk.
    Carvana does technically offer test drives, but they are done differently. Basically, you select the car you want and submit all of your paperwork beforehand, then schedule a delivery time. When the vehicle is delivered, you're given a 15-20 minute test drive to make sure the car meets your expectations; if it doesn't, you can return it then and there and the sale is cancelled. If you do take delivery, they begin processing your paperwork/loan info/etc, and you have up to 7 days to return the car, with no fees. if it ends up not working for you. This is detailed in their FAQ here: https://blog.carvana.com/2015/12/car...swers-your-faq

    Carvana is really best for people who already know what vehicle they want, and are just shopping for the best price or most convenient purchase options.

  8. #33

    Default Re: Carvana

    Quote Originally Posted by baralheia View Post
    Carvana is really best for people who already know what vehicle they want, and are just shopping for the best price or most convenient purchase options.
    Somewhat agree, but also disagree on best price. Companies like Carvana and CarMax cater to the consumer who do not like, or are somewhat uncomfortable with the interaction/process of dealing and/or negotiating with a salesperson/dealer. They create a very welcoming, non invasive approach to selling a vehicle. (Obviously, Carvana has taken it a step further by eliminating the salesperson all together.) But typically, at these types of no haggle/no hassle venues, the overall markup/margin on the vehicles sold, are higher than what you could typically purchase them, from a traditional used auto dealer. Maybe the extra $1,200-$1,500 per vehicle is worth it to certain personality types, who are uncomfortable with engaging/negotiating with a real live human being. Carvana sources their inventory from the exact same pool of dealer auctions and off lease rental cars, that all of the local used car dealers use. The product is the same, however they market it, and package it as such specifically to individuals that.... 1. Don't know they aren't getting the best price or 2. Don't care that they aren't getting the best price....in leu of being able to avoid social interaction, and/or engage in intellectual conversation in regards to pricing when buying the car. (But this seems to be where the whole World is going these days...so, clearly it appears as though its going to be a great business model.)

  9. #34

    Default Re: Carvana

    Quote Originally Posted by Filthy View Post
    engage in intellectual conversation
    LOL, good one. With car salesmen?

  10. #35

    Default Re: Carvana

    I have a car coming from Carvana tomorrow afternoon, which will complete my purchase experience, unless I see some reason to cancel upon delivery. I really liked the ease and the experience. It was quick and easy, a couple of forms online, and then setting up delivery. I paid about $1500 less than local dealer/blue book values for the car I was looking for based on mileage and age, so I'm fairly happy with the price. There's a chance I could have saved a bit by visiting a car lot locally, but not enough to offset what my time is worth, and certainly not enough to deal with the "intellectuals" on the lot.

  11. #36

    Default Re: Carvana

    A car salesman will try everything and anything to convince you they are your friend. They will ask what your interests are, and of course, they have the same.

    And then there's me. The last time I bought a new car, I had just been to an event where you could meet Weird Al, and some people got to ask him questions. Not quite a meet and greet, but more than just a concert. I was on cloud nine and raving like a lunatic about it.

    The salesman very much had a deer in the headlights look and had to resort to the classic smile and nod. "Intellectual conversation" wasn't on the table.

  12. #37

    Default Re: Carvana

    Carvana story in the WSJ about 10 days ago: https://www.wsj.com/articles/auto-de...s&page=1&pos=2
    It mentions a liberal return policy:
    Robert Rivers, who recently used Carvana to buy a car, said he was drawn to the simplicity of an online transaction and the company’s no-questions-asked return policy.

    Mr. Rivers ordered a 2017 Kia Forte off the website this month, and three days later a large truck dropped the car off at his California home. But after living with it for a few days, he decided he wanted a more fully loaded model, so Carvana picked up the unwanted car up and replaced it with a newer Kia Forte.

    “I didn’t have to deal with the sales guys,” said Mr. Rivers, 39 years old, who works for a beverage distributor. “I filled out everything online.”

  13. #38

    Default Re: Carvana

    We just bought a 2019 Honda CR-V AWD EX-Land while I probably would rather deal with something like Carvana there is a slight bit of satisfaction having a tough as nails wife that can talk a dealer down from $30,800 to $25,200 on a car worth over $30K and get them to throw in a few extras. Probably also helps going on a Tuesday at the beginning of the year before taxes get sent out and they're probably desperate for sales. At one point the guy straight up was like, I can't make these numbers work and she said, then have a great day, I'm not in any hurry to buy, she grabbed her purse and just started walking towards the exit leaving me to follow helplessly behind while giving the guy apologetic eyes. She had her keys in the ignition of her current car, I hopped in and the guys sales manager was knocking on our window as we were about to reverse out and he agreed on her price right there in the parking lot.

  14. #39

    Default Re: Carvana

    I wonder how liberal the return policy is? My understanding is that in Oklahoma the "72 hour free return policy" is required by law. All dealers have to do it. The example in post #37 appears to be an exchange, rather than a return. How easy is it to just "get my money back" after 72 hours is the real question, IMO.

    One thing I have learned about new car dealers is that lease returns are offered to the dealer that took them back first, then to any dealer of the brand nationwide, and finally it is taken to the Dealers Auto Auction and sold to any highest bidding dealer. So a lease return car that winds up at CarMax or Carvana was rejected by two levels of the manufacturer's dealer network. Which indicates issues with accident history, mileage, condition, or option packaging.

    Rental car companies (such as Enterprise or Hertz) only sell off their own lots the best cars that they rotate out of service. Cars that have accident or rough service histories are sold at auction to companies like CarMax or Carvana.

    I'm not saying Carvana sells rebuilders or junk, but their available product pool suggests they aren't selling the premium used car that was "only driven by the little old lady on Sunday".

  15. Default Re: Carvana

    Quote Originally Posted by Dob Hooligan View Post
    I wonder how liberal the return policy is? My understanding is that in Oklahoma the "72 hour free return policy" is required by law. All dealers have to do it. The example in post #37 appears to be an exchange, rather than a return. How easy is it to just "get my money back" after 72 hours is the real question, IMO.

    One thing I have learned about new car dealers is that lease returns are offered to the dealer that took them back first, then to any dealer of the brand nationwide, and finally it is taken to the Dealers Auto Auction and sold to any highest bidding dealer. So a lease return car that winds up at CarMax or Carvana was rejected by two levels of the manufacturer's dealer network. Which indicates issues with accident history, mileage, condition, or option packaging.

    Rental car companies (such as Enterprise or Hertz) only sell off their own lots the best cars that they rotate out of service. Cars that have accident or rough service histories are sold at auction to companies like CarMax or Carvana.

    I'm not saying Carvana sells rebuilders or junk, but their available product pool suggests they aren't selling the premium used car that was "only driven by the little old lady on Sunday".
    Carvana has a 7-day money back guarantee. If you want to exchange the vehicle for a new one, or just straight up return the vehicle and get your money back, you've got 7 days to decide. https://blog.carvana.com/2015/12/car...wers-your-faq/

  16. #41

    Default Re: Carvana

    Carvana doesnt sell cars that have been in accidents. The one I got this week was immaculate, and I had it checked out by a mechanic friend yesterday and everything checked out. I came in well under KBB so am happy. My one complaint/caution. They include in the tag, title, and tax. So if someone uses thier financing you're financing something additional at a sub optimal rate. I didnt use thier financing so it doesnt matter to me, but I have a feeling that like many they make much of thier money through financing.

    Oh and Oklahoma has no 72 hour policy (not sure any states do). You sign a contract and pull out of the lot you own it. The 72 hour buyers remorse law is for at home sales such as door to door vacuum cleaners. So 7 days is especially generous. And they push it. I was told about it repeatedly and had it stressed to me again during delivery. Especially the any reason part. They seem to really want you happy with the car.

  17. #42

  18. #43

    Default Re: Carvana

    Looks like this started going vertical today.

  19. Default Re: Carvana

    I just purchased a car from Carvana and the process was essentially flawless. And the price I paid was at or below all of the pricing services I used for comparison.

    The process was just as they advertise; pick a car, look at it with their 360-degree photos, and if you like it, put it in your shopping cart. When you "check out," you put in some basic identifying information, and that puts the car in "Purchase Pending" status.

    You then can select Carvana financing, whereupon they will offer you a rate based on a soft-pull on your credit; their offer for me was very good, but still not as good as my local credit union. I then switched to private (third-party) financing. After a bit of call-me-call-you hiccups between Carvana and my credit union (which were really not Carvana's fault), the sale proceeded flawlessly up to and including their spot-on honor of their scheduled delivery time. I didn't get a flatbed delivery; their agent told me they had eleven deliveries in the area on that Saturday, and the flatbeds were routed to Tulsa. Minor disappointment.

    The delivery courier reminded me of my no-questions-asked seven day return privilege, and also pointed out a 100-day, 4,189 mile secondary warranty provided by Carvana.

    The car itself was absolutely perfect. Immaculately detailed and polished in and out. Every angle I looked at was spot-on; CV-boots clean and intact; no signs of rust or unusual frame wear; no signs of leaks or odd fluid levels. Engine was smooth as silk, and my OBD code reader showed no stored codes and indicated all was well. I even verified that new oil was in the crankcase, which is part of Carvana's pre-sale checkout. Try as I might, I couldn't find anything wrong with the car.

    After the week trial passed, Carvana contacted me to let me know the registration process had started, and about three days later, I received my Oklahoma title and license plate via FedEx.

    I love the car, believe I paid an excellent price, and wouldn't hesitate to buy from Carvana again. They did everything they said they'd do. I can hardly expect more.

  20. #45

    Default Re: Carvana

    This matches my experience as well (except for the flatbed). Two months after my purchase and I'm still very happy.

  21. #46

    Default Re: Carvana

    Always the best move to avoid buying new if it fits for your family. Still driving my 15 yr old truck I bought the year I retired that was showing 15K when I got it. Only 75K now after 13 more years.

  22. Default Re: Carvana

    Quote Originally Posted by stick47 View Post
    Always the best move to avoid buying new if it fits for your family. Still driving my 15 yr old truck I bought the year I retired that was showing 15K when I got it. Only 75K now after 13 more years.
    Concur 1,000%. I cannot fathom buying a truly new car again. There's just no point.

    I finally retired my 15-year-old, 150,000-plus mile daily driver I bought new in 2004 when the headliner started falling down and my wife told me, "You know, I think you've gotten your money's worth on this one. Maybe it's time for something a little newer." That car has moved on to a new owner and I think it still has some good years left in it for him if he takes good care of it.

    The last truly new vehicle we bought was a minivan in 2008, and we still drive it (great vehicle - Toyota Sienna) but since then, it has been used cars all the way. Our family has saved literally tens of thousands of dollars buying outstanding quality used vehicles, and thankfully I've been able to handle all my own maintenance.



    The extra bonus for my car is that I inherit the balance of the original manufacturer warranty and it doesn't cost me a penny. That's 10k base warranty plus 30k powertrain. Talk about win-win!

  23. #48

    Default Re: Carvana


  24. #49

    Default Re: Carvana

    I'm glad the vending machine is going up. I've been putting off buying a car until I could get it from there. I've been checking them out for about a year and their prices are great. I'm going to replace two cars with a Tesla and Toyota Tundra and it looks like Carvana has the best prices and I really like I can get both from the same dealer.

  25. Default Re: Carvana

    Bought a couple a months ago, and have been 100% delighted with the car. Process was flawless.

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