Bought four items at Dillard's in Sept.; needed to exchange them for another size; no problem; the difference was less than $13 for the transaction. Nothing was said about NOT being able to return any other merchandise.
Purchased an expensive accessory item ($$$); it was defective (unable to tell at time of purchase); it broke 45 days after purchase; I had all the receipts, etc. When I took item back to Dillard's, the salespeople agreed that the item was "clearly defective" and agreed that I could exchange it for another similar item. However, the exchange triggered the "hidden return policy" and I was informed that although what I had purchased was clearly "defective," Dillard's would do nothing about it because I "was over my limit for returns"!
No where on any of their receipts does it say that there is a "return limit"!
So just a warning from me that in my opinion, I'm considering Dillard's the "you bought it, you got it store"! I'm now shopping at Macy's!
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