Hey metro, I was one of the original casual sales agents at that Williams-Sonoma facility. Do they still place no time limit on your calls? I remember chatting for 40 minutes with a customer without any talk of products -- just "casual" coversation

Another cool thing was talk of celebrities who called in. My trainer said she once took a call from Tom Cruise. I had two brushes with some fame: a representative of author Judith Krantz (that was the name on the screen) who hung up when I froze; and almost-First Lady Kitty Dukakis, who reneged on a Metropolitan desk set.