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no1cub17, this is exactly the type of information that we need, but with specifics. Give me a date/time when Rt. 66 was not open by 7AM. We look into these complaints immediately and try to get a...

This is good to hear. We continue to address complaints with the Delaware North manager, especially regarding early closures. The more you send us specific info, the more it helps us. Email us at...

Looking into it. I noticed that a February story references "free-standing" restaurants as their partners. I was looking at the list to see if any of the restaurants belonged to a master...

Sorry about that. I was out last week when the report came in. https://flyokc.com/june-2018-enplanement-report

It wasn't that long ago that airports were doing 30-year agreements with their concessionaires/retail contractors. Things have changed, but the agreements still have to be long enough for the...

Amended agreements happen when restaurants are changed, space is renovated, etc. These are not contract extensions. A contract extension is not planned for Delaware North. An RFP will go out before...

I am the assistant public information & marketing coordinator. I work for Karen Carney.

I monitor the thread for this purpose. Karen and I have used information from it to directly address customer service issues in the airport. We usually have to do a bit of investigating before we...

We have seen a huge rush to start summer travel. This is my fourth summer here and I don't remember it being so well defined when the past three summers started.

Garage parking is going to be hit and miss throughout the summer. We also have some construction coming up that will impact the number spaces available. Sorry, can't give you a definitive answer.

ABM does put out roadway signage when this happens, but it can be easy to miss. The plan now is that the new roadway signage package will have digital messaging capability to inform garage parkers...

That is a functionality we have included in our new parking access control system and it is included in our signage package, as well. I don't have a timeline on construction of the signage package...

Very interesting.

You may think at this point that your complaints would do no good, but I am giving you a personal invitation to send us these complaints when you receive poor service at the airport. We need details...

Gates 1, 2 & 10 all had possible scheduling conflicts. United was willing to work with them and chose Gate 10.

The lease gives them preferential use, not exclusive use of the gate. All gate leases at WRWA are for preferential use. So Via is timing everything to co-exist with United operations. If their is a...

Me neither, forgot about the snow. That is likely what it was. I wouldn't rely too much on posted times, all the restaurants are subject to change based on employee availability, passenger counts,...

You should start to see/hear ads in about a week. They are hiring their own staff and will operate out of Gate 10, with United.

I’ll check it out, thanks. I don’t know of anything that would have caused them to be short-handed.

We will work with ABM on managing any customer service issues that arise with reserved parking. They manage this type of product at JFK, Newark Liberty and at a Loews Hotel near Chicago O'Hare. The...

We will work with ABM on managing any customer service issues that arise with reserved parking. They manage this type of product at JFK, Newark Liberty and at a Loews Hotel near Chicago O'Hare. The...

They have been pretty popular. They also help drivers to focus a little more on navigating the older garage, since they don't have to spot search at the same time. Thanks for the feedback.

Thank you.

Please don't spread rumors when you have absolutely NOT confirmed this type of information with us or the airline itself. The Via Ops Manager has been here all day setting up their office. The...

I appreciate the feedback, will pass it along. Thank you.