View Full Version : Netflix connection issue from Cox Internet



djohn
10-06-2017, 05:45 PM
Is anyone having trouble connecting to Netflix from a Cox Internet connection?

It's weird, I CAN successfully connect from my phone, but not via Cox from laptop, Roku, etc. I have no problems connecting to any other site.

Any ideas?

tfvc.org
10-06-2017, 06:03 PM
Have you tried power cycling your modem/router? Are you able to ping netflix.com? Do you use custom DNS or Cox' default? Try changing DNS to 4.2.2.2 and 4.2.2.3

djohn
10-06-2017, 06:13 PM
Yes, I have power cycled everything. No, I cannot ping Netflix.com.

It does seem like it could be DNS issue. All devices that connect to wifi are having issues.

What do you mean by changing DNS to 4.2.2.2? on the Cable modem?

Thanks!

tfvc.org
10-06-2017, 06:25 PM
You can do that either on the router or on the individual device itself. Will be in the network settings maybe under advanced. It varies depending on device or operating system.