Quote:
Originally Posted by so1rfan
Most retailers have a 30 day policy, which is pretty fair in my opinion. However Office Depot's policy is 14 days regardless of manufactur's defect. I quit shopping there after a nice little argument.
old okie, contact the manufacturer and tell them your problem, although the chances are slim, it is a possibilty they could do something for you.
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I almost purchased a cordless phone from OD this summer. The store manager was the one that rang me up. She tried tried to push a warranty plan on me. I declined the plan and she slapped a sticker/seal around the openings of the box. It stated that if the seal was broken I could only return it for exact product exchange only. I then told her to refund it and I would purchase the phone elsewhere. I was ticked off because I felt like I was being strong armed into buying their warranty. I still buy disposable supplies from them but, I will never buy any kind of non disposable product from them ever.
Quote:
Originally Posted by old okie
I totally agree....if such had been the case. To me, "exchanging" isn't the same thing as "refunding," but that might be part of my lack of retail knowledge, of which I have none personally.
However, in a case where there is a clear defect [and all agreed that it was so], you'd think that the "hidden return policy" could have been waived. I was even ready to spend a few more dollars for another similar, but not identical, replacement for the defective item, and stated as much to the salesperson, who relayed the message via phone to the manager. No dice. You'd have thought they would have liked to have made a few more $$!
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I am suprised they did not contact the manufacturer or give you the information to do a manufacturer return on your own. What irriates about retail is that too many stores have lost their touch with customer service. When I worked retail, my goal was to always make an attempt to find options when the situation lead to a dead end road.