Quote:
Originally Posted by oneforone
Many stores have adopted these policies to curb return abuse. I spent 8 years in retail in we had people who would buy items and return them just a couple of days before the return policy expired.
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I totally agree....if such had been the case. To me, "exchanging" isn't the same thing as "refunding," but that might be part of my lack of retail knowledge, of which I have none personally.
However, in a case where there is a clear defect [and all agreed that it was so], you'd think that the "hidden return policy" could have been waived. I was even ready to spend a few more dollars for another similar, but not identical, replacement for the defective item, and stated as much to the salesperson, who relayed the message via phone to the manager. No dice. You'd have thought they would have liked to have made a few more $$!