AAA Member Services breaks ground on new Oklahoma City facility
OKCBusiness Staff
8/20/2008

AAA Member Services broke ground today on their 198,000-square-foot customer contact center in Oklahoma City.
The building – expected to be complete in late 2009 – will house 825 employees and will be located on Quail Springs Parkway in north Oklahoma City.

Dallas-headquartered Koll Development Company has designed and will develop the building.

According to AAA Oklahoma officials, the facility’s employees who will assist AAA customers in northern California, Nevada, Utah, Arizona, Oklahoma and South Dakota, providing membership, travel, insurance and emergency road service assistance.

AAA Oklahoma’s Chuck Mai said in May between 85 and 90 percent will be new hires.

“It will be massive,” Mai said. “The largest in the AAA family.”

Oklahoma City Mayor Mick Cornett, Oklahoma Secretary of Commerce Natalie Shirley and Koll Development representatives attended the ceremonial groundbreaking.

AAA Member Services is a not-for-profit organization with 51 million members belonging to 50-55 clubs. The Oklahoma City center will serve millions of members, Mai said, and one site that can assist customers will help keep costs low. AAA Oklahoma has more than 300,000 members.