I was actually a satisfied Cingular/AT&T customer until 4 years ago when US Cellular came to town with their introductory prices. I went from around $140 month at the time to around $60. Pretty much satisfied with them except for having to dial 405 every call?? I just want to be able to use my laptop out when I am working in the field. AT&T charges extra for broadband in addition to your regular package, I think. I have just been too busy to get by a location and get all the details. I am definitely not switching for the phone. I would probably destroy the new "Instinct" but it sure looks impressive. I will do some more research online.