kristae, you can order your roast beef there "pink" (which is slightly pink and real moist" or otherwise it is well done per se and is all brown and a little drier. You must have got there on a bad night, because every time I've been it is superb, far better than Arby's "slick" looking meat. They usually have the au jous at the sauce station however you can always ask for it if it's not out.