Pete,

These "contact" centers are terrible to work for. I have a family member who has worked at: Hertz, Farmer's, AOL, Convergys and many others. All of these jobs are dead-end meatgrinders. Most of her coworkers can barely eke out a living. They are all run the same: the only people who can make a living are supervisors, and they are trained hatchet people. These hardly qualify as "jobs," they are more like "McJobs."