I would agree to the fix it myself idea also. I already took what I could apart and cleaned the filter and the drain. I'm afraid it's a burnt motor, which I have zero idea how to fix and don't have the patience to self teach from an internet lesson. We just decided to install another one. But incidentally - my landlord concurred with my assessment of the situation and agreed to take the business elsewhere. I will be using another day of vacation, but at least the installers were honest enough to say they had zero idea when they would be there. I'm okay with that...I just need to adjust my time for it.